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Ronelle A
1 reviews | Active since Nov 2017
01 Jun 2020, 15:03
Vodacom LEGAL - WHAT A JOKE!!!!!!!
Vodacom LEGAL - WHAT A JOKE!!!!!!! I called to cancel my deceased cousins line on the 17th March. They advised i send an email to the legal department as they require the death certificate. I sent all of this on the 19th March. Since then I have sent 19 emails and have not had one response. NOTHING no we are working on it , no thank you for your mail we will revert. They just igonore you and calling - what a joke you hold till the line cuts off after 14 plus minutes - you cant even evaluate the call because no one answers.... I have had my line with them for 20 years and im due for an upgrade - YEAH NOT GONNA HAPPEN
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Replies (2)
Vodacom's replyOfficial
01 Jun 2020, 15:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jun 2020, 15:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Ronelle A's updateReviewer Update
04 Jun 2020, 14:59Well should i be surprised by saying after i recieve a call from Vodacom (not the friendliest of consultants let me add) who tells me the whole reason nothing happened was beacsue i should have been told to email *** which i then did and guess what HUGE HUGE surprise another 2 emails later NO REPLY FROM VODACOM
RA
Ronelle A's update04 Jun 2020, 14:59
Reviewer Update
Well should i be surprised by saying after i recieve a call from Vodacom (not the friendliest of consultants let me add) who tells me the whole reason nothing happened was beacsue i should have been told to email *** which i then did and guess what HUGE HUGE surprise another 2 emails later NO REPLY FROM VODACOM