Vodacom legal team is as terrible as their cancelation process

I have been waiting for a response from Vodacoms legal team for over a week. I find out after two years that the account which I closed in 2019 is now suddenly open as of 9 months ago. Call Vodacom to try and sort it out they say I should email them as the account is handed over and they can only investigate via email. It has now been over a week when I was told their turn around time is 3 days. I have had no response at all just being told to email with my reference.