Vodacom Legal - Not worried about their customers!

My father passed away in August. I contacted Vodacom on 4 September to find out what the procedure would be to transfer all the numbers on his contract to prepaid and was told that the numbers would be soft locked for max 24 hours. I received a sms with the procedure, which I duly followed. On 12 September I emailed all the required documents to Vodacom and received a reference (EC-0CZ4-3RKEU6). On 18 September I contacted them again, due to not receiving any feedback. I spoke to Sifiso who advised that they did not receive the Death certificate, which I emailed again (receiving a reference: EC-0CZA-3T9LU1). Sifiso said he would follow up on the documents and revert back to me. On Tuesday 26 September after not receiving feedback, I called again, speaking to Tlohestse who advised that I have to wait 7 working days before I will receive feedback. So I called today only to be told that the call centre cannot do anything, I have to wait to hear back from the legal department! In the meantime, all the numbers have been soft locked (for almost 2 weeks) and we are still waiting for any type of feedback from Vodacom! What happens if one of those cell holders are in an emergency (bear in mind, one holder is in the last few weeks of her pregnancy). Is it time to jump service providers, and take the rest of my family and friends with me? Cause clearly Vodacom don't care about their customers!