JS
Justice S
1 reviews | Active since Sept 2020
02 Dec 2020, 10:20
Vodacom legal not updating credit bureau info
I have settled my Vodacom account which was handed over to VVM on the 23rd of October. I am in position of two paid up letters from both VVM and Vodacom however my record with Credit bureaus still shows my account as active and 9 months in arrears. The letter from Vodacom states that the process to update my record takes about to 7 working days but almost 2 months later nothing has changed. I have sent countless emails to Vodacom legal and customer care and have not received any feedback. Vodacom please get your administration in order - this is making it difficult for me to acquire any further credit
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Replies (2)
Vodacom's replyOfficial
02 Dec 2020, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Dec 2020, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JS
Justice S's updateReviewer Update
03 Dec 2020, 11:35Hi Vodacom
This is the same information that was indicated in the paid up letter that I have received from you guys in October already and nothing was actioned. What has been done differently this time and what cer*****y do I have this time around that the instruction has been sent?
This is the same information that was indicated in the paid up letter that I have received from you guys in October already and nothing was actioned. What has been done differently this time and what cer*****y do I have this time around that the instruction has been sent?
JS
Justice S's update03 Dec 2020, 11:35
Reviewer Update
Hi Vodacom
This is the same information that was indicated in the paid up letter that I have received from you guys in October already and nothing was actioned. What has been done differently this time and what cer*****y do I have this time around that the instruction has been sent?
This is the same information that was indicated in the paid up letter that I have received from you guys in October already and nothing was actioned. What has been done differently this time and what cer*****y do I have this time around that the instruction has been sent?