Vodacom legal does not want to update my ITC record

I have paid up my arrears account November 2018!. after it was handed to VVM debt collectors. I have received a paid up letter from VVM I would like vodacom to update my ITC detail as fully paid. Vodacom says the account is still with VVM after almost 3 months and VVM claims the account is closed and sent back to vodacom. I have wasted so much airtime calling vvm only to be told the account is with vodacom, then vodacom will say it is still with VVM. Vodacom please fix this you have your money. The next step I will take is the credit ombudsman. If anyone is in the same position you can take it further via this number ********** 837.