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Tanya S

1 reviews | Active since Nov 2019

14 Nov 2019, 08:43

Vodacom legal department Poor Service

I have been in contact with Vodacom for a week now trying to get a Paid up letter for a contract that is still showing on the Credit Bureau. I have 3 references for calls and an email which I received acknowledging the request yet no email or letter since 12/11/2019, when I first called and yet NO LETTER! They are quick to call back for sales but poor with their services, all I hear is it takes up to 48 hrs for the letter to be sent. No one you call can assist, and the fact that the amount was in arrears is because I never received a statement, in about 5 years now, I I have tried to no avail to update details and request statements but NOTHING ever happens.

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Replies (6)
Vodacom
Vodacom's reply14 Nov 2019, 09:22
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
TS
Tanya S's update14 Nov 2019, 12:11
Reviewer Update
No has contacted me yet
TS
Tanya S's update14 Nov 2019, 14:59
Reviewer Update
Still have not been contacted
TS
Tanya S's update15 Nov 2019, 06:55
Reviewer Update
And so Vodacom super poor services continue. It's another day later and I have still not heard a single word back from them. Even after they posted on here that they would contact me I still have not been contacted
TS
Tanya S's update18 Nov 2019, 12:41
Reviewer Update
And so not a single Vodacom representative has been in contact and the promised letter has still not been recieved.
Vodacom
Vodacom's reply20 Nov 2019, 10:59
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team