JM
Joseph M

1 reviews | Active since Oct 2015

22 Oct 2015, 10:34

Vodacom Legal department phone cuts off

Disappointed!, Not even the call centre could get through to their own legal department. I got a call from Vodacom offering me a bundle and router for 119 and shortly after got an sms stating application have been declined, then after sms about a vetting application have been registered for my account, Then nothing. I had to call the number on the sms whom I found out they actually not Vodacom just another agent calling on behalf of Vodacom and they told me I should phone Vodacom legal to get clarity. <br> <br> Was given a number to call *** which repeatedly didn't get me through to legal, handed from one customer care agent to another \frustrating!!!!". They used my number and my id number (since you can only get through to legal if one of the two is in legal) still couldn't get through. Then was offered to be called back and be provided a land line to the legal. Shortly after an sms was sent with a land line number which also just cut off. <br> <br> Frustrated cause I've been with Vodacom for years and have been renewing my contract and nothing communicated"

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Replies (1)
Vodacom
Vodacom's reply22 Oct 2015, 13:29
Official
Hello Jmath,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team