hK
henry K

1 reviews | Active since Mar 2015

06 Mar 2015, 12:05

VODACOM LEGAL DEPARTMENT NOT DOING THEIR WORK

Iv`e taken out a contract with Vodacom last year and my contract was approved in may month in or around September i wanted to take out another contract on my account so they advised me that my contract is new and that i must wait 3 months before applying for another one, So around about November month i went back to apply for another contract the they advised me that i still owe them R2500 for an old contract i had so i,i had to drive to Vodaworld in midrand to go and sort it out the lady in the legal department then told me the payment does reflect and i then have to wait 60 days for it to clear off the system so now i went back for the 3rd time to apply again it showed \declined"now for two whole days i`m waiting for vodacom to clear this error and it reflects the same on the system no one doesn't even bother to sort this out if i don't have answers by today or my new contract i`m going to move to another service provider where i don`t have any problems and where they want to help me really Vodacom pull up your socks !!! i do pay my account up to date sort this out now because i`m losing my patience """

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2015, 10:31
Official
Hello henry koekemoer,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team