VN
Venita N

1 reviews | Active since Jul 2018

07 Aug 2018, 13:46

VODACOM LEGAL DEPARTMENT ***********

Hi. A couple of weeks ago, I wrote my review on Vodacom customer service. To my surprise, I was contact by Wardar from the Data Department. She had informed me that my data amount has been reduced and I was going to be contacted by the legal department to resolve the balance which is now standing from R16000 to R10 000 plus. On the same day, a consultant from Legal called me informing me that he cannot assist me because the data department has to sort. I received confirmation via an email from the Wardar on the reduction of the data. I emailed on the same email, notifying her on what was said by the consultant from Legal but no response to date. Can some one now assist with explaination on my balance. Its still to high. Tried your legal department, there is no option to speak to a consultant. Tried customer service but as usual, no joy. Tx

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2018, 15:42
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team