CS
Cindy S
1 reviews | Active since Nov 2019
03 Mar 2022, 10:13
Vodacom - Legal department
VODACOM - ridiculous service. I have been a customer with Vodacom since 2014 - never missed a single payment or made a late payment ever and suddenly I try to get a new contract and get told I have been handed over to legal and am in arrears even though my account shows its current! I have phoned and wasted precious HOURS between, sales / customer service/ legal department trying to get them to fix this. Legal says that its all clear - but when they transfer me back to sales I get told the account is with legal. And no one can assist!!! VODACOM get your act together!!
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Vodacom's replyOfficial
03 Mar 2022, 11:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 11:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CS
Cindy S's updateReviewer Update
16 Mar 2022, 14:40It is now the 16th of March 2022 - I tried again to take out a new contract - and once again after being on the line with your sales department for 11 min 57sec and being told firstly that I can't get the deal I wanted as it was an error on your website (I had to settle for a deal I did not want) - then being told that my account is still with legal and is blocked - this is not due to any bad payments or anything from my side but purely because legal failed to mark an old expired contract as settled when they closed that account!!! VODACOM! I am disgusted with Pathetic service. I was impressed by the person who called me in response to my original post here and I thought he would get it right but sadly nothing more has been done and you have lost a loyal client! I will NOT be taking out any further contracts with you (even if you allowed me to) and as and when I can I shall be moving my contracts over to MTN which may or may not have better service.
Sadly I would kind of accept this if it was due to me being a bad payer or something or the other but I have NEVER ever missed a payment or paid late - NOT ONCE!!!!
Sadly I would kind of accept this if it was due to me being a bad payer or something or the other but I have NEVER ever missed a payment or paid late - NOT ONCE!!!!
CS
Cindy S's update16 Mar 2022, 14:40
Reviewer Update
It is now the 16th of March 2022 - I tried again to take out a new contract - and once again after being on the line with your sales department for 11 min 57sec and being told firstly that I can't get the deal I wanted as it was an error on your website (I had to settle for a deal I did not want) - then being told that my account is still with legal and is blocked - this is not due to any bad payments or anything from my side but purely because legal failed to mark an old expired contract as settled when they closed that account!!! VODACOM! I am disgusted with Pathetic service. I was impressed by the person who called me in response to my original post here and I thought he would get it right but sadly nothing more has been done and you have lost a loyal client! I will NOT be taking out any further contracts with you (even if you allowed me to) and as and when I can I shall be moving my contracts over to MTN which may or may not have better service.
Sadly I would kind of accept this if it was due to me being a bad payer or something or the other but I have NEVER ever missed a payment or paid late - NOT ONCE!!!!
Sadly I would kind of accept this if it was due to me being a bad payer or something or the other but I have NEVER ever missed a payment or paid late - NOT ONCE!!!!