Vodacom Legal ********* - Security checks Invalid and Useless

Vodacom has done it again. They are LEGAL ********* and their SECURITY CHECKS are USELESS.

I have being a customer with them for 20 years now. Yesterday i discovered that since September 2020 Vodacom has being charging me handset installments fees for a contract that expired in August 2020. For 10 months they have being deteducting their money for services not rendered. Surely this is the same as theft? Can i open a case of theft against Vodacom at the police station? I had to call Vodacom, waste 2 billable hours of my life to sort out their mistakes.

During my 2 hours of bouncing around the vodacom cutomer care, collections and upgraded departments I discovered that Vodacom has the incorrect ID number for myself on record! I don't understand how for the past 20 years, every time you need to do anything with Vodacom they request your ID number for security checks to verify they are dealing with the correct person, NOT ONE of your agents picked up the my ID number is incorrect?

This means without any doubt that all your security checks and questions you ask all your clients are useless and invalid!!! This paths the way for ***** and massive *******ion!!!! How is this even possible? Mistake happen yes, mistakes that have lasted 20 years DONT !!!

I Am not too sure what else i can do expect warn all Vodacom customers to verify their iD numbers and check your accounts properly as Vodacom will gladly ***** as much money from you as possible!