FH
Franchua H
1 reviews | Active since Jul 2017
13 Mar 2023, 12:01
Vodacom Legal Collections
Vodacom Legal Collections wrongfully put my on ITC. I know I am not the only one. 72 hours after being promised that I will receive a letter stating that I do not owe Vodacom, I still do not have anything.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Mar 2023, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2023, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FH
Franchua H's updateReviewer Update
14 Mar 2023, 08:14Thank you.
I have received the letter.
It does state that the account was paid in full.
Unfortunately the ITC information reads that I was a bad payer, even though I was a Vodacom VIP red customer that never missed a payment.
Back in 2021 I requested the legal department to investigate the number involved, as the number in question was foreign to myself. I never received feedback and only 2 years later a surprise that I was put on ITC.
Please can this be rectified and my name restored asap, as it affects my ability to proceed with credit applications.
I will also gladly make available the correspondence between Vodacom, MBD and myself if required.
Have a nice day
I have received the letter.
It does state that the account was paid in full.
Unfortunately the ITC information reads that I was a bad payer, even though I was a Vodacom VIP red customer that never missed a payment.
Back in 2021 I requested the legal department to investigate the number involved, as the number in question was foreign to myself. I never received feedback and only 2 years later a surprise that I was put on ITC.
Please can this be rectified and my name restored asap, as it affects my ability to proceed with credit applications.
I will also gladly make available the correspondence between Vodacom, MBD and myself if required.
Have a nice day
FH
Franchua H's update14 Mar 2023, 08:14
Reviewer Update
Thank you.
I have received the letter.
It does state that the account was paid in full.
Unfortunately the ITC information reads that I was a bad payer, even though I was a Vodacom VIP red customer that never missed a payment.
Back in 2021 I requested the legal department to investigate the number involved, as the number in question was foreign to myself. I never received feedback and only 2 years later a surprise that I was put on ITC.
Please can this be rectified and my name restored asap, as it affects my ability to proceed with credit applications.
I will also gladly make available the correspondence between Vodacom, MBD and myself if required.
Have a nice day
I have received the letter.
It does state that the account was paid in full.
Unfortunately the ITC information reads that I was a bad payer, even though I was a Vodacom VIP red customer that never missed a payment.
Back in 2021 I requested the legal department to investigate the number involved, as the number in question was foreign to myself. I never received feedback and only 2 years later a surprise that I was put on ITC.
Please can this be rectified and my name restored asap, as it affects my ability to proceed with credit applications.
I will also gladly make available the correspondence between Vodacom, MBD and myself if required.
Have a nice day
FH
Franchua H's updateReviewer Update
19 May 2023, 15:46Vodacom!!!
After many empty promises and a letter stating I Do Not owe Vodacom money, you have failed to remove me from ITC as promised.
You are a disgrace to the concept of fair treatment!
Months have passed and you failed to remove me as promised. I will not let this go Unnoticed!
After many empty promises and a letter stating I Do Not owe Vodacom money, you have failed to remove me from ITC as promised.
You are a disgrace to the concept of fair treatment!
Months have passed and you failed to remove me as promised. I will not let this go Unnoticed!
FH
Franchua H's update19 May 2023, 15:46
Reviewer Update
Vodacom!!!
After many empty promises and a letter stating I Do Not owe Vodacom money, you have failed to remove me from ITC as promised.
You are a disgrace to the concept of fair treatment!
Months have passed and you failed to remove me as promised. I will not let this go Unnoticed!
After many empty promises and a letter stating I Do Not owe Vodacom money, you have failed to remove me from ITC as promised.
You are a disgrace to the concept of fair treatment!
Months have passed and you failed to remove me as promised. I will not let this go Unnoticed!