GM
Grant M

1 reviews | Active since Apr 2015

26 Mar 2018, 02:31

Vodacom legal billing cannot be contacted

So where I leave voda fibre was installed and I was excited about joining. Next thuing I'm told I have a Billing issue (strange, never been a voda contract holder or issues with getting cellphones, anyway) and to call ********** . Guess what! I cant get thtough to that line for their legal dept. Ive tried calling from Telkom, Vodacom sims etc, no luck. Vodacom legal, since I cant get hold of you, can you send me an alternative number or call me on ********** 372.

0
Replies (2)
Vodacom
Vodacom's reply26 Mar 2018, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Mar 2018, 12:23
Official

Good day

We regret taking note of your experience.

Thank you for the posting.

I sent you an e-mail in order to assist.

We apologise for any inconvenience caused.

Regards

Moddy