Vodacom (Legal and Accounts)

Vodacom legal and accounts departments have given me the worst service ever, I did an early cancellation of my account earlier this year, I followed all their procedures. Called their cancellations department, acquired a quote, settled the account within the dates that the quote is valid for and then sent them proof of payment. To my dismay, I receive a phone call being informed that my account has been handed over to a debt collection agency. I then went back and forth with them, I finally decided to pay the amount they said I owe. I went to the Vodacom shop to make the payment, when I get there they said I owe R249, I told them that this was lower than what I was told on the phone. We called the relevant department in the shop and they confirmed this amount and I payed it. Today I call to check if all is in order and I find out that I still owe vodacom R114. The amount of inconvenience this has caused is unbelievable.