vodacom LEFT HAND DOES NOT KNOW WHAT THE RIGHT HAND IS DOING

It started on the website because I cannot track on the website with Order Number ***. The screen freezes. Since this morning, NINE phone calls and being put on hold for 4 minutes at a stretch. Still no resolution. It started with Shaista Abdool. I told her I purchased a Samsung Freestyle online and want to track to order. "Samsung What" freestyle - this statement about 4 times because they do not even know the products Vodacom sells. She tells me that they gave me the ***4 and the 082135 number on email to call in so that she can give me an email address to send in my query. Luckily I was sitting So, I purchased this through the business number as an outright purchase. Apparently this is a personal item on an outright purchase so personal depart must assist - as advised by Felicia Naidoo who is supposed to get Merrisha Naidoo her supervisor to call me. You call 082 135 and it puts you thorough to business because all my numbers are business numbers - but business cannot help because this is personal (you get the drift) - you are transferred to personal and call cuts.. So I get through to personal and they start with verification BUT this is a business contract and number and they cannot find a contract on my name.. PLEASE Order Number #***- please just tell me if my child will have it for Christmas