Vodacom leaves pensioner in the loop for 2 weeks and the problem is not solved.

<p>I went from a contract phone to a pre paid phone at Vodacom the service should have swithed on the 1st of December then from the 30th of November I could not phone not receive sms's and no whats apps. I phoned Vodacom customer care logged a service complaint they said they will solve the problem I must switch off my phone take out the simm card put it back and the phone on and it will be on pre paid. I did what I was told but nothing happened I even bought airtime and data for my phone. My phone no is ********** 208. I went to Vodashop and they tried everything to no avail. I felt like if I buy a new phone my problem would be solved. The also logged numerous service requests but it is the 15 th of December and still nothing realised. I am fedup because is seems if they cannot resolve my problem they would say O the problem is my phone then they say I is a Vodacom problem etc. etc. Please can somebody help me.</p> <p> </p>