Vodacom Leaves 15 year customer in the lurch

<p>I upgraded my contract 3 weeks ago, the device failed within the first week and since then has been back and forth from the assessment centres.</p> <p> </p> <p>Each time they ingnored the actual fault (with picture proof) and did their own tests.</p> <p> </p> <p>Now that I have lost faith in the device, and they still have it, my understanding is that by law I am entitled to a refund or a replacement (cancel upgrade in this case)</p> <p> </p> <p>Sounds easy... WRONG</p> <p> </p> <p>Store say`s it CANT be done ... really ?</p> <p> </p> <p>Vodacom say`s , sorry, do you didnt get it from us, you need to go to the store</p> <p> </p> <p>I can bet though that if my debit fails, vodacom will quickly call to suspend irrespective of where I got the device.</p> <p> </p> <p> </p>