Vodacom Leader: Level of negligence and incompetency

So I placed an order on Vodacom online, An agent (Lindiwe Nyamusa) called me back to complete the order I gave her all my details including bank details and the order was completed she then advised that delivery will take place the following day. After 2days of not hearing anything from them I then called back to ***4 and spoke with Nomfundo who advised that my order was cancelled and we'll have to re do the order. While she was assisting me she tells me that she has to speak with her TL and will get back to me and I've been waiting for her call ever since. I mean why would I waste my time and visit the website If I did not want the cellphone? I need assistance as in now. Are they trying to rob me or what because month end they wont forget to deduct the money though order is cancelled. I need the phone delivered to my house as in yesterday, I don't want to hear any stories.