Vodacom ****le FIASCO!!

<p>I have been trying to cancel this ****le that I have had NO joy in trying to use since the end of May (well within my 7day cancellation period). I sent my cancellation email through to Vodacom and requested that, if they want to phone me, they can do so between 13h00 and 14h00 in die day. I had phone calls coming through at 09h00 and 18h00 and, one time, at 22h00 asking if it's a conveniet time to talk!! After emails going back and forth, someone eventually phoned me at 13h10 and informed me that a collection for this ****le has already been logged (with who???) and that I must now phone After Sales to get it off my account and organise the collection myself otherwise I will be charged for it at the end of the month. Now I have to do Vodacom's work FOR them and phone the After Sales department MYSELF and s****-feed someone to please remove it from my account AND organise a collection date and time when this was supposed to be done at the end of May 2017 when I FIRST requested this! I don't care if it's FREE from the Vodacom sim! This is absolutely ridiculous! Please refund me the extra R200 you have deducted off my FNB account immediately! Organise a collection date and time with me - I will be taking calls between 13h00 and 14h00 - NOT 10pm!! Needless to say, I am not happy...</p>