Vodacom LATENCY
Great network generally. I've recommended vodacom to many people because of reliable network especially during loadshedding... however, lately there has been latency issues. I've contacted customer care and they update my APN but to no avail... normal use is fine but intensive use like online gaming etc has severe latency issues. My partner has vodacom as well, suffers the same but not as bad as mine... I'm in a well located area but my signal keeps dropping below 3 lines. 5G not great in my area so I rely on 4G but the latency issue is really bugging me. If anyone has recommendations to improve network stability, I'm all ears
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
27 Aug 2023, 20:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Aug 2023, 20:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Aug 2023, 12:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised we have now completed a network synchronisation on the number *** as well as well as on ***. Hardboot your devices and test the internet services.
Regards
Vodacom Consumer Website Team
Kindly be advised we have now completed a network synchronisation on the number *** as well as well as on ***. Hardboot your devices and test the internet services.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Aug 2023, 12:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly be advised we have now completed a network synchronisation on the number *** as well as well as on ***. Hardboot your devices and test the internet services.
Regards
Vodacom Consumer Website Team
Kindly be advised we have now completed a network synchronisation on the number *** as well as well as on ***. Hardboot your devices and test the internet services.
Regards
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
31 Aug 2023, 12:34I can't see your message?
's update31 Aug 2023, 12:34
Reviewer Update
I can't see your message?
's updateReviewer Update
31 Aug 2023, 12:35Ah.. now it came up. Thank you. I will reboot and see how it goes. Thank you for the assistance
's update31 Aug 2023, 12:35
Reviewer Update
Ah.. now it came up. Thank you. I will reboot and see how it goes. Thank you for the assistance
's updateReviewer Update
01 Sept 2023, 08:37It's slightly better but still have ping spikes.
's update01 Sept 2023, 08:37
Reviewer Update
It's slightly better but still have ping spikes.
's updateReviewer Update
01 Sept 2023, 08:38Still experiencing ping spikes. It's slightly better but not 100%
's update01 Sept 2023, 08:38
Reviewer Update
Still experiencing ping spikes. It's slightly better but not 100%