Vodacom late response and incorrect process given

I logged in a complaint about the vodaom in which someone from hello peter called me to explained what has happened, i was than called by Vodacom in which explained to me that i have a contract showing on the account / vodacom systems in which says that i took a phone in October in which was delivered in Roodeport , different cellphone number that was called to confirm the transaction, Now what made me angry is the mere fact that they told me i need to go to Police Station to report this as ***** but they ddnt give me any details on they side now at the police stataion they told me i need to get a copy of contract in which it is something they where meant to advised me at the first place now time is wasted and i have lost R1172 on my account in which is my transport money and they seem not to care at all.