NE
Nick E

1 reviews | Active since Oct 2010

06 Mar 2018, 21:25

Vodacom larceny

exactly a year ago I started losing data and complained and called until I was helped , a year later today my data starting disappearing so fast that I had to buy 5 R110 recharge vouchers in a few hours just so that I could call my clients and stay in touch , in 1 week I had spent over R1000 on recharge vouchers , when you try call you get THE worst customer care service I've ever experience, I failed my 1st 3 security questions so had to call back and then passed the same questions 30 minutes down the line on the phone lol I don't get upset yet just laugh out loud at the level of USELESSNESS this so called top communications company offers , *****ing data then trying to make me feel better by offering me 100mb free data and when I flip my lid you suddenly change tone and offer me 1gig free data "as a good will of gesture " so if you can manipulate data as easy as that then you are *****ING that data just as fast to thousands of users everyday just to increase profits and your FAT ****ING WALLETS

0
Replies (3)
Vodacom
Vodacom's reply07 Mar 2018, 06:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply08 Mar 2018, 07:15
Official

Dear Nick,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,

NE
Nick E's update03 Apr 2018, 18:09
Reviewer Update
apology NOT ACCEPTED you people are the WORST !!!!