Vodacom Langeberg mall

Our router was handed in at Vodacom Langeberg Mall on the 8th of February. They informed us it would take a week to repair, after contacting them a week later, they told us that the router was unrepairable, and would be exchanged. As of today the 26th of February we have not received our router. Initially they said that the new router was on its way to the store, but then they claimed there was no stock. We are frustrated with the lack of progress at this branch.