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nico W
1 reviews | Active since Jul 2014
29 Oct 2024, 10:27
Vodacom Langebaan Fibre Issues
Vodacom fibre in Langebaan sells 500mbs packages but in reality they can't provide more than 53mbs. You phone in and ticket after ticket is lodged but the issue can not be resolved by the *********** call center agents. Latest update is that a ticket is booked for an technician but apparently it can take up to a month, I've enquired about us now paying for a service we're not receiving and was told unfortunately nothing can be done about the payment arrangements. Maybe It's time to swop my business and home internet and cellphone contracts over to MTN.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Oct 2024, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Oct 2024, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
nW
nico W's updateReviewer Update
30 Oct 2024, 09:27Typical Vodacom reply but it means nothing as no one reached out as per above reply. Vodacom want payment done on the due date but we must wait months for issues to be resolved.
nW
nico W's update30 Oct 2024, 09:27
Reviewer Update
Typical Vodacom reply but it means nothing as no one reached out as per above reply. Vodacom want payment done on the due date but we must wait months for issues to be resolved.
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nico W's updateReviewer Update
05 Nov 2024, 11:23It has now been another 4 days later without this issue being resolved... Ticket number SR***, this is probably the 5th ticket being opened.
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nico W's update05 Nov 2024, 11:23
Reviewer Update
It has now been another 4 days later without this issue being resolved... Ticket number SR***, this is probably the 5th ticket being opened.
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nico W's updateReviewer Update
08 Nov 2024, 09:031 month and 8 days of vodacom just opening tickets and phoning to say the issue was reported to the technical team but still there is no communication from the technical team to arrange to come out. My only option now is to cancel the contract and make use of their more competent competitors. FYI, don't bother phoning me unless you are from technical making an appointment as all the customer care guy who reads this does is saying he will follow up without any new developments.
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nico W's update08 Nov 2024, 09:03
Reviewer Update
1 month and 8 days of vodacom just opening tickets and phoning to say the issue was reported to the technical team but still there is no communication from the technical team to arrange to come out. My only option now is to cancel the contract and make use of their more competent competitors. FYI, don't bother phoning me unless you are from technical making an appointment as all the customer care guy who reads this does is saying he will follow up without any new developments.