JS
Jan S
1 reviews | Active since Oct 2014
11 Nov 2019, 11:51
Vodacom , lame excuses
I have been informed that i am eligible to upgrade , after a sms , online application and over the phone , dated 10/11/2019.However now Vodacom says i am not.According to me , i should be able to upgrade , and now vodacom is giving a lame excuse about a fault from there side?
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Vodacom's replyOfficial
11 Nov 2019, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2019, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team