KG
Kaylee G

1 reviews | Active since Oct 2012

23 Feb 2015, 14:16

VODACOM LAKESIDE MALL SUCKS/ *****

Once Again,<br> Vodacom LAKESIDE MALL gives the WORST customer SERVICE.<br> <br> Sunday 22 February 2015 - Phone gets taken into repairs again.<br> Monday 23 February 2015 - Repairs Department says my phone is ready for collection, and they cant fix it because a magical water fairy magically spilt liquid on my phone.<br> <br> I booked my phone in because of the following on-going problems:<br> <br> Phone constantly Freezes<br> Battery Does not last <br> Screen Goes completely white<br> <br> The engineer Abdul, has apparently said that my phone has suffered water damage NOT TRUE<br> IT HAS NEVER BEEN NEAR WATER NOR DROPPED IN WATER (which I'm willing to even do a lie detector test to prove my innocence)<br> <br> IM now accusing VODACOM LAKESIDE MALL REPAIRS DEPARTMENT of ******** customers of their rightful phones.<br> They do reports to make it seem as if YOU are the one who has damaged your phone (when in fact its just a ****py phone and you want to clim your WARRENTY)<br> They make it seem as if its youre fault so you have to go the insurance root so they can make money on insurance.<br> <br> <br> <br> <br> I WANT MY WARRENTY PHONE!!!<br>

0
Replies (2)
Vodacom
Vodacom's reply23 Feb 2015, 15:22
Official
Hello polar bear,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team
KG
Kaylee G's update26 Sept 2016, 16:34
Reviewer Update

Terrible Service all Round, terribly expensive, a waste of time and money. Not impressed so moved over to another Cellular network and its 100% better