Vodacom Lakeside Mall : Repairs dept not Communicating and taking long to repair my cellphone

Good day I booked my phone Lg G5 for repairs at Vodacom Lakeside mall on the 25/07/ 2018 (Job No ********** 9 ) .. They don’t notify you on the progress of the repairs. I tried to contact them a number of times I was told , they took my device to head offices after a few weeks, I tried calling again then I was told to send them my google login details .. It’s a personal account; I sent a mail telling them I preferred going to the branch to log in so they can remove my Google account. On the 14/08/2018 I went to the branch to log in so I could delete the Google account ... I was told they don’t have WiFi so I had to book out the device as I didn't have my sim card with me .. On the 18/08/2018 I booked it in again on a new (Job no ********** ).. Went into the branch removed the google account. I was told there’s loaner Phones , as it took them more than a month the device was not fixed , i thought I’d be able to apply for one I was told they don’t have any available ... On the 29/08/2018 I tried calling again ... Im now told they send an email to my Insurance ... To me that means I have to stay for another month without the device ... I had to buy another phone Samsung J1 as i couldnt stay without a device for another month.. I’m disappointed in their service I’m worried it’s gonna take long. I was hoping with vodacom as a reputable company and as I use to take my other devices for repairs years ago things would go smoothly .. But its so sad that they don’t even communicate... I tried even raising the matter via mail making calls ... but that didn't help me at all.. Please Help me...