VODACOM LAKESIDE MALL REPAIRS( Bad customer service )

VODACOM LAKESIDE MALL REPAIRS, The service there was very bad. We waited more then 45 minutes to be helped even their ticket system is useless, it doesnt help because the only tv screen they have is not even working to show which ticket is been attended by which consultant. The consultant leave people unattended, they dont even call the ticket numbers so people go manually to ask what is happening. The admin guys can not even estimate a waiting time period instead they say you will attended very quickly, which is not the outcome, furthermore they even mixed up my insurance on my iphone 6 and said they could not fix my phone because it was an iphone 7 cover, they rudely told me they cannot assist me and i should come pick up the phone at the repair shop, after they have noticed their mistake they did not even bother to apologise, it means all along i was paying to insure a product i do not have which is slightly more expensive then the one i have. VODACOM LAKESIDE MALL REPAIRS IS USELESS AND DOES NOT CARE ABOUT ITS CUSTOMERS