Vodacom-Lakeside Mall_Kgomotso

P.S-this store doesn't deserve even a 1star rating however I am unable.to put this WONDERFUL COMPLEMENT without putting a 1 star rating.

I would like to bring to your attention the disgusting and very disappointing service I received when I called Vodacom at Lakeside Mall to find out if they have stock of the Huawei Mate X3.

Please note I am a prepaid CELLC customer who found interest in vodacom amoungst the different network providers and thought I would apply to be part of the vodacom family which clearly would have been the biggest mistake ever.

I had called the store a lady by the name of Kgomotso answered when I asked about the mate X3 her reply to me was there is no such phone. When asked why is the phone advertised if it does not exist she went on to tell me she doesn't know there is no such phone and went on stating the devices which they have in stock. I then asked to speak to someone else as I was quite appauled by the manner and tone in which she was speaking to me also Sarcastically referring to me as 'Dear'. She Said No, you are speaking to me and I am telling you there is no such phone. I would assume vodacome would have trained their staff to enquire with other colleagues first before giving customers wrong information or is this the kind of training which is provided to their employees? Further to my disappointment I stated that there were 2 things that were going to happen once I put the phone down. 1. I am going to lay a complaint. 2. She should go and do her research regarding products and services at Vodacom.

Her reply to my second statement was, what does research mean?

I honestly did not know if I should laugh or cry at the level of competence of this person. Is there no pride in the caliber of people you guys employ?

I say this with no regret whatsoever that I am glad I didn't proceed with a new line application with Vodacom as I would fear what would happen to not only my personal information but also would they beable to manage my account efficiently? I would also with no regret like to state I am going to make people publicly aware and I would not be recommending Vodacom to family or friends.