1 reviews | Active since Mar 2019
Vodacom lake of customer communication
I am sadly a customer of Vodacom.
I went on to my Vodacom account and they offered me an upgrade, all great and exciting. till I received my statement.
I app**** for the upgrade been R858. and my statement said R1254.99. when I phoned them to inquire about it, they tell me its due to my contract not reaching its full 24 month( WHY OFFER IT IF IT HAS NOT EXPIRED)(Without any details about the old contract that would be added to the new one )
There is no communication with the client to inform them that their contract has not expired so they will be charged for both devices. their service was disgusting and has left me in heavy financial issues. And their concern for the customer is zero.
once my contract with Vodacom has expired I will be going with a different service provider
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly.
Regards
Vodacom Consumer Website Team