Vodacom Ladysmith Oval - Dissatisfied Service

I am very dissatisfied with the service I have received from Vodacom. I need to upgrade 2 of my numbers and I had called in and asked if I can upgrade to a laptop. The online service was only offering me an Ipad. I then went in to the store at the Oval in Ladysmith last Friday. The people who work there seem to not have any training at all. The lady who assisted me .. Nonku.. took almost an hour to put in my application and then told me that she will call me on Monday. She did call on Monday only to tell me that I need to pay either R10000 or R5000 upfront in order to get the contract. I have been using Vodacom for over 10 years now and have never skipped a payment. I pay Vodacom on average R2600 a month every month and still service is so pathetic. I should probably change to a different network