Vodacom lady with bad attitude and no service

on 27th November 2015 around 16.00hrs, i walked into the vodashop at vodaworld to do a sim swap. i was directed to a lady at a till on the right hand side of the shop who was busy on her her with what looked like texting. As i explained she was still busy looking at her phone. she filled the form and gave me the form to fill in my other details. as i filled in the details she was back on her cellphone and once i had finished she put my form on the side saying its done without explaining what i needed to do. Then i asked what next and she said i should wait for 24hrs. then i asked how will i know its done and she said the current sim will stop working but its now one week it hasn't stopped working.<br> Yesterday 4 th december i phone 111 and i was told theres no sim swap registered on my number and since its more than 24hours i need to get another sim.<br> IS this the kind of service we should expect where people in the front office have such bad attitude ? i don't mind buying another sim but bad attitude should not be tolerated from people interacting with customers.