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Kay-lee Armstrong

1 reviews | Active since Nov 2023

08 Nov 2023, 11:16

Vodacom lacks order

This is the second month I am having problems with my account. My debit goes off and then there is problems and my account reflects unpaid. The explanation I was given by a consultant named Suri is absolute nonsense because my account has been normal for over a year and now suddenly there are issues. This is absolutely unnecessary and stupid

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Replies (3)
KA
Kay-lee Armstrong's update08 Nov 2023, 11:45
Reviewer Update
I have spoken to another person from vodacom no Nisipho and I'm still not getting anywhere all I got was another completely different reason as to what is happening with my account which doesn'taycj what Suri told me. And also to mention I have still not received any email form vodacom regarding the issues witch this consultant Suri said she will help me with and I'm still waiting on this manager which she assured will contact me
Vodacom
Vodacom's reply08 Nov 2023, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Nov 2023, 15:40
Official
Dear Kay-lee.
 
Thank you for the time to engage with us today.

We're happy to announce, your query has been resolved. An email has been sent for your perusal.

Kind regards
Vodacom Consumer Website Team

Best regards,