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Anneke T
1 reviews | Active since Aug 2012
26 Aug 2024, 12:07
Vodacom lacks customer service
Vodacom has absolutely zero customer service. If ever you are thinking of joining Vodacom, don't. They continue without the necessary approval and they can never give you feedback. Its the same story every time - the query is with the back office. Nobody on planet earth can contact the back office, they do not have a line. People will promise feedback, you will get nothing. Your query will stay unresolved forever.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
26 Aug 2024, 12:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Aug 2024, 12:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Anneke T's updateReviewer Update
27 Aug 2024, 09:56Wow, what a surprise. Received a call from the Hello Peter Team - promising me feedback. Yet here we are again, back at square one. I still have absolutely no feedback. Thank you Vodacom. Well done
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Anneke T's update27 Aug 2024, 09:56
Reviewer Update
Wow, what a surprise. Received a call from the Hello Peter Team - promising me feedback. Yet here we are again, back at square one. I still have absolutely no feedback. Thank you Vodacom. Well done
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Anneke T's updateReviewer Update
27 Aug 2024, 14:06This is extremely frustrating as there is no internal communication at Vodacom. Nobody can give me any answer regarding my service and this leaves me at a place where I am without service, without answers and without any feedback. How hard can it possibly be to attend to a customer query.
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Anneke T's update27 Aug 2024, 14:06
Reviewer Update
This is extremely frustrating as there is no internal communication at Vodacom. Nobody can give me any answer regarding my service and this leaves me at a place where I am without service, without answers and without any feedback. How hard can it possibly be to attend to a customer query.
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Anneke T's updateReviewer Update
28 Aug 2024, 12:38Vodacom is the worst service provider in history. After waiting 2 weeks, i received communication that my account will be credited but the debit order can not be stopped. THE INVOICE IS NOT EVEN GENERATED YET!! How is this even possible??
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Anneke T's update28 Aug 2024, 12:38
Reviewer Update
Vodacom is the worst service provider in history. After waiting 2 weeks, i received communication that my account will be credited but the debit order can not be stopped. THE INVOICE IS NOT EVEN GENERATED YET!! How is this even possible??
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Anneke T's updateReviewer Update
05 Sept 2024, 11:30I do not know who you gave feedback to, but it certainly is not me
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Anneke T's update05 Sept 2024, 11:30
Reviewer Update
I do not know who you gave feedback to, but it certainly is not me