MP
Matt P
1 reviews | Active since Mar 2017
23 Feb 2022, 16:07
Vodacom - lackluster internet experience. started out good but now not so much...
I got the 400/400gb LTE deal last year November for Black Friday - Initially I was very happy with the service and everything was going well but I've noticed a very substantial decline in the quality of the internet I'm paying for. It has now been roughly 5 months of usage and I can hardly watch Youtube videos on 240p if someone else in the house is using the internet aswell. The only reason I'm giving a lackluster review is because this is a 24 month contract and I still have 19 months to go which makes me worried what kind of internet I'll be getting in the next 5 months. 400gb is not much good to anyone if you cant even open a facebook page - really is a bit pointless and a waste of money.
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Replies (1)Vodacom's replyOfficial
24 Feb 2022, 07:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Feb 2022, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
