PL
Patrick L
1 reviews | Active since Feb 2017
07 Jan 2020, 11:25
Vodacom lacking understanding
Hi there,
My line has but cut without giving me the opportunity to make arrangements on my areas. Vodacom stated they can not help me because I was ended over to a collecting company named Haman.Having tried to reach them, they can not help as well.
All I need is to get my numbers at least working and make arrangement on payment. The number I can be called is on ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jan 2020, 14:29Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2020, 14:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PL
Patrick L's updateReviewer Update
09 Jan 2020, 10:28 Hi there,
I requested to be assisted to get my line back (even if I do not receive Vodacom airtime of data as per contract as I am willing to buy them on my own).
I need to make arrangement on payment.
I posted a review on the 07 January 2020 and was promised that one agent will get back to me. Up to date, no one did.
The number that I am currently using is to be called is *** and my email address is ***
Thank you.
Regards.
Patrick
***
I requested to be assisted to get my line back (even if I do not receive Vodacom airtime of data as per contract as I am willing to buy them on my own).
I need to make arrangement on payment.
I posted a review on the 07 January 2020 and was promised that one agent will get back to me. Up to date, no one did.
The number that I am currently using is to be called is *** and my email address is ***
Thank you.
Regards.
Patrick
***
PL
Patrick L's update09 Jan 2020, 10:28
Reviewer Update
Hi there,
I requested to be assisted to get my line back (even if I do not receive Vodacom airtime of data as per contract as I am willing to buy them on my own).
I need to make arrangement on payment.
I posted a review on the 07 January 2020 and was promised that one agent will get back to me. Up to date, no one did.
The number that I am currently using is to be called is *** and my email address is ***
Thank you.
Regards.
Patrick
***
I requested to be assisted to get my line back (even if I do not receive Vodacom airtime of data as per contract as I am willing to buy them on my own).
I need to make arrangement on payment.
I posted a review on the 07 January 2020 and was promised that one agent will get back to me. Up to date, no one did.
The number that I am currently using is to be called is *** and my email address is ***
Thank you.
Regards.
Patrick
***
Vodacom's replyOfficial
04 Feb 2020, 10:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2020, 10:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,