DN
Don N
1 reviews | Active since Nov 2016
07 May 2020, 08:10
Vodacom lacking responsibility
Absolutely horrific service levels from their support line. I found that my data was running out and much to my surprise I found that the full data for my contract did not show on the app. I called the help desk who said that I must wait till the end of the month(April) to get my detailed data usage. Waited till the beginning of the next month and requested this info, received a call about my request for detailed usage and was told that this would be escalated so I could get the details I wanted. This never happened, I only received an sms from them saying that I need to have itemized billing to see my data usage and that the ticket was now closed! I had to purchase an additional data bundle so that I could work and also access the internet for R699 so I wanted to know if the data that I had to buy was necessary as the app didn't show my full data was allocated to me for the month. Thanks Vodacom your service sucks.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 May 2020, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 May 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 May 2020, 19:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the data has been allocated and the following feedback provided " Dear client kindly be advised that the number in question does not have itemised billing active. We are unable to see what is using data and exactly how much data is being used. All we see on our side is that the data was allocated and used. Please consider installing a data monitoring tool so that you can track exactly what is using data. Please note that the promotional bundle is used first due to the fact that it is only valid for 30 days and does not carry over to the following month".
Should the data not reflect on the App, please uninstall and reinstall the app. You may alternatively use the www.vodacom.co.za website to monitor the data as well. Regards Consumer Website Team
Should the data not reflect on the App, please uninstall and reinstall the app. You may alternatively use the www.vodacom.co.za website to monitor the data as well. Regards Consumer Website Team
Best regards,
Vodacom's reply07 May 2020, 19:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the data has been allocated and the following feedback provided " Dear client kindly be advised that the number in question does not have itemised billing active. We are unable to see what is using data and exactly how much data is being used. All we see on our side is that the data was allocated and used. Please consider installing a data monitoring tool so that you can track exactly what is using data. Please note that the promotional bundle is used first due to the fact that it is only valid for 30 days and does not carry over to the following month".
Should the data not reflect on the App, please uninstall and reinstall the app. You may alternatively use the www.vodacom.co.za website to monitor the data as well. Regards Consumer Website Team
Should the data not reflect on the App, please uninstall and reinstall the app. You may alternatively use the www.vodacom.co.za website to monitor the data as well. Regards Consumer Website Team
Best regards,
DN
Don N's updateReviewer Update
08 May 2020, 07:43I do not believe that the data allocation for the month of April was done with the additional incentive 20GB of Data. Every time I looked at the app and chose the custom date option the amount of data usage that was showing did not add up to include the additional 20GB only the 20GB of data that I purchased. There should have be a total of 90GB for the month of April, can you prove this was what was used? I do not believe so and telling me it was there with out proof and an excuse that I need CLI to show me proof that the correct amount of data was allocated is nonsense!
DN
Don N's update08 May 2020, 07:43
Reviewer Update
I do not believe that the data allocation for the month of April was done with the additional incentive 20GB of Data. Every time I looked at the app and chose the custom date option the amount of data usage that was showing did not add up to include the additional 20GB only the 20GB of data that I purchased. There should have be a total of 90GB for the month of April, can you prove this was what was used? I do not believe so and telling me it was there with out proof and an excuse that I need CLI to show me proof that the correct amount of data was allocated is nonsense!