Vodacom - Lack off flexibility to move higher contract package

Hi Vodacom.

I have been a lifelong client of yours (from my first cellphone) and I am extremely unhappy this month. with your lack of flexibility I have a data-only contract with you for the standard 24 months, for which I am paying around R200. Due to COVID-19 pandemic and the fact that I am working from home, I’ve needed to make more phone calls than usual. I reached out to your call centre asking if it’s possible to move from Data Only Contract to a Data and Voice Contract to the value of R1300 per month (unlimited calling plan) while still keeping my main number. This means that I would not start paying you R1100 more additional to what I am paying you.

I really thought that this would be compelling only to have the salesperson tell me that I cannot do this since my contract is not due for renewal, I tried multiple times to tell this sales person that this would mean more revenue for you in the time when COVID-19 has created a different need for me.

I am not happy with the fact that the only way you would allow me to move to a higher package is if I cancel the current package and pay a Penalty Fee and only then move to the higher fee structure. This level of inflexibility is really restrictive and not customer value-driven. Especially when I am willing to pay you more money.