Vodacom lack of support and left hanging

Monday 12 February 2024 my fibre network went off. I phoned in and logged at ticket as I run a business from home. I have had no communication with anyone from Vodacom, however their Technician has reported to them that they have spoken to me and I agreed to them coming to site today 16 February 2024 between 14h00 and 16h00. They the time is not right 18h00 and still no feedback or answer despite numerous calls to Vodacom to try get an updated. I’m upset because the Technician is untruthful and has failed to make any communication with me. Vodacom escalates and zero is done about it. I eventually got an email address of Julian who is the technician supervisor (***) he fails to respond to emails. I have lost a weeks business due to Vodacom. And at the end of the day I still have to pay my account in full where they have not delivered a full months service. In my eyes that is theft as I pay 4weeks fees for 3 weeks service. Then on top of it all. To cancel my contract I need to give a months notice or I’m in breach. Nothing gets done when the service provider breaches contract