RL
Rene L
1 reviews | Active since Mar 2009
04 Mar 2021, 14:00
Vodacom lack of support
Vodacom handed me over to attorneys mid of last year. I’ve explained to both Vodacom and the attorneys I’ve closed ALL my Vodacom accounts years ago. The accounts in query was openend 2010. Since I closed the accounts NOBODY from Vodacom submitted invoices of outstanding amounts nor contacted me regarding concerns of overdue payments. Now I am black listed, stuck and lost because neither Vodacom nor the attorneys are willing to help me even though I’ve submitted a grievance (as per recommendation by the attorneys), contacted all the numbers provided and also visited the closest Vodacom branch. Is someone going to listen to my plea? I am nog going to pay for accounts I’ve closed years ago!!!
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Replies (3)
Vodacom's replyOfficial
04 Mar 2021, 16:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2021, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RL
Rene L's updateReviewer Update
04 Mar 2021, 19:30Noted, thank you
RL
Rene L's update04 Mar 2021, 19:30
Reviewer Update
Noted, thank you
RL
Rene L's updateReviewer Update
31 Mar 2021, 10:11Good day. It is nearly a month since you indicated that a consultant will be in contact with me. I haven’t receive ANY support to date. Vodacom is still submitting requests to pay the account which I clearly stated I am not going to do. I’ve closed the accounts YEARS ago. I did not agree to extend it and never received any communication whereby I would have been able to determine that the account was not closed. Now about 8 years later Vodacom want to indicate that I have an overdue account.
RL
Rene L's update31 Mar 2021, 10:11
Reviewer Update
Good day. It is nearly a month since you indicated that a consultant will be in contact with me. I haven’t receive ANY support to date. Vodacom is still submitting requests to pay the account which I clearly stated I am not going to do. I’ve closed the accounts YEARS ago. I did not agree to extend it and never received any communication whereby I would have been able to determine that the account was not closed. Now about 8 years later Vodacom want to indicate that I have an overdue account.