Vodacom lack of service to an old client.

I have been a Client of Vodacom for the past 14 Years. I was due for an upgrade October 2020. I decided against upgrading and waited until mid February 2021 to give notice of cancelation to their call center. The operator convinced me to upgrade with added discounts to keep me as a client from the retentions department. Ever since it has truly been a nightmare. The wrong contract was loaded and after receiving communication had to be cancelled. I have spoken to multiple agents and all wanted to sell me something else. Yet none of the Agents wanted a manager or supervisor to speak to me and not one upgrade was actually done. Today, 22 March 2021 I finally gave up and had the agent cancel my contract after all these years. Because of the incompetence my contract will now only end at the end of April. I will not recommend anyone to deal with Vodacom.