Vodacom lack of service

I would not even give them a star. Our fiber cable has been down inside our home since the 18th January ....we have phoned and phoned, long story short after saying they can supply the cable, they can't supply the cable, to no one has stock in the whole of Durban, they just keep closing the SR as the technician reads fiber, tests it outside, but doesn't bother to read full problem and come inside to replace internal cable, I don't know what else to do..... You call and report repeatedly, theres no apology, the manager is emailed but no reply... I definitely do not recommend them.. There is no service and now we sit week 3 trying to do home schooling with a fiber that doesn't work but a service we paying for!!!!