BP
Barry P
1 reviews | Active since Dec 2022
21 Dec 2022, 10:12
Vodacom lack of Service
Without internet fibre at home since 5 December (16 days). Despite numerous almost daily contacts with their call centre and always assurances that my problem is receiving attention and that I will be 'phoned back, there has been no ACTION. Customer service is non existent, only sweet talking. Any advice on how to resolve this problem will be greatly appreciated
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Replies (2)
Vodacom's replyOfficial
21 Dec 2022, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Dec 2022, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BP
Barry P's updateReviewer Update
21 Dec 2022, 16:44Why is my lack of internet fibre with your Facebook team?
I am not a Facebook member/subscriber.
I need a firm answer as to when this problem will be "actioned", not platitudes.
As a Vodacom shareholder, I am deeply disappointed in the many reported cases regarding lack of service which is affecting the reputation of Vodacom .
It will need to be addressed at the company AGM.
I am not a Facebook member/subscriber.
I need a firm answer as to when this problem will be "actioned", not platitudes.
As a Vodacom shareholder, I am deeply disappointed in the many reported cases regarding lack of service which is affecting the reputation of Vodacom .
It will need to be addressed at the company AGM.
BP
Barry P's update21 Dec 2022, 16:44
Reviewer Update
Why is my lack of internet fibre with your Facebook team?
I am not a Facebook member/subscriber.
I need a firm answer as to when this problem will be "actioned", not platitudes.
As a Vodacom shareholder, I am deeply disappointed in the many reported cases regarding lack of service which is affecting the reputation of Vodacom .
It will need to be addressed at the company AGM.
I am not a Facebook member/subscriber.
I need a firm answer as to when this problem will be "actioned", not platitudes.
As a Vodacom shareholder, I am deeply disappointed in the many reported cases regarding lack of service which is affecting the reputation of Vodacom .
It will need to be addressed at the company AGM.