Vodacom Lack of service and not houring thier contract with me.

I have beeb trying to get hold of Vodacom insurance for 3 weeks (04 Ffebruary 2019) now to claim for my phone. i was told that they have changed companies to finrite. i went to vodaworld and they emailled my claim, no responce. i emailled to finright myself my self guess what NO REPSONCE. i went to the vodacom in vosloorus, they got through and they tell me that actually finright says i dont have cover as the shop in mall of africa where i bought my phone did not give me cover for a phone but cover for the contract in the event i loose my job. this cant be necause on the app i am covered for band of Cell phone cover for R5000.00 this has beent he worst experience ever with vodacom, i m not even sure who i a ****here as i know i am covered and have never missed a payment nin the last 2 years and i have had the same cover for 6 years now and have claimed a few years ago and the process was also this problematic. i m really dissapointed as this level of service form vodacom.