VODACOM LACK OF SERVICE AND CALL CENTRE ABILITIES

I had a top up contract. I then migrated to a Smart M package. I was informed by the staff at the Vpdashop that the new package would only commence from 1 Feb. On 31 January I had over R1000 left on my top up package that I knew I would forfeit. I therefore purchase data bundles to the value of roughly R500 on the 31st when my balance still indicated to me that I was on the top up package and that the new package had not yet begun. On the morning of 1 Feb I checked my balance and see that I have been charged on the new package for the data. <br> <br> I called the call centre and was told that the new purchase only went through at 3am hence the charge. I purchased it however at 9pm on 31 January- if vodacom signal is that pathetic that they only received the request 6 hours later, that shouldn't be my problem.<br> <br> I spent over 40 minutes talking to a call centre agent who kept me holding for ages and was unable to assist me. After 40 minutes the best I got was that Vodacom support will call me in 48hours for more details to investigate. <br> <br> This is extremely pathetic service. Vodacom must please credit my account with that purchaseas a matter of urgency. <br> <br> I expect you to deal with this