1 reviews | Active since Mar 2014
VODACOM - LACK OF SERVICE
<p>I have a 2GB Vodacom data contract which I requested to change to top up. I was quite amazed that the price would change from R259 per month to just R169 so I asked the consultant if this is all I will be paying to which he agreed. The first month after the change, the bill was low, only to find the months after are R319 pm. I called the call centre to enquire and was met with attitude until I insisted on speaking to a senior person, only to be put on hold and then told that her team leader will listen to the initial call and call me back in a week's time. Well, the next debit order has gone off my account and I am still waiting for this response. Vodacom is a complete disappointment!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
I was contacted by Ula on the 27 July for further details and I still await some sort of correspondence, not even an acknowledgment of receipt. I called customer Care yesterday to cancel one of my contracts and was helped by such an awesome service agent named Jimmy, he was so patient, investigating for over 30mins until he eventually reached a dead end. He went onto my data line without me even asking. He noted that I have been overcharged and I am being charged a handset fee on a sim only contract that was taken out at Makro. The sim came with a cash back voucher but the deal on the sytem shows that I received a laptop but the paperwork I received shows "sim only". Between Vodacom and Makro, I dont know what is what and as a consumer I should not have to be running around like a headless chicken trying to sort out this problem and fork out extra cash each month. I want this data contract sorted and want to know when I can have this cancelled once and for all.
I was contacted by Ula on the 27 July for further details and I still await some sort of correspondence, not even an acknowledgment of receipt. I called customer Care yesterday to cancel one of my contracts and was helped by such an awesome service agent named Jimmy, he was so patient, investigating for over 30mins until he eventually reached a dead end. He went onto my data line without me even asking. He noted that I have been overcharged and I am being charged a handset fee on a sim only contract that was taken out at Makro. The sim came with a cash back voucher but the deal on the sytem shows that I received a laptop but the paperwork I received shows "sim only". Between Vodacom and Makro, I dont know what is what and as a consumer I should not have to be running around like a headless chicken trying to sort out this problem and fork out extra cash each month. I want this data contract sorted and want to know when I can have this cancelled once and for all.
Dear Adele,
I do apologise for the late response.
I've responded to you via email with final feedback.
Regards,
UW
Dear Adele,
I do apologise for the late response.
I've responded to you via email with final feedback.
Regards,
UW