1 reviews | Active since Jun 2010
Vodacom lack of service
<p>I wanted a new contract for a pre-paid number. Already having another contract I've been told I've been moved to the c3d system. However it took 3 weeks and many calls, onlne chats and even visits to the local branch before someone from the 3cd system called me and we finilized the contract for the pre-paid number. I received the phone via courier, phoned ********** and follow their instructions. However, the new contract is now on a new number and NOT on the prepaid number I requesed and was assured many times it would be on. I went to 2 local stores, have been on the phone for more than a hour, been put through from one operator to another, but NOBODY can assist me! It is an error on Vodacoms side and I aspect them to correct it. The local stores assured me if I got the phone through them they could fix the problem in 2 ticks, but since it was bought online they can not help me. I am very frustrated and regret that I ported my number from another service provider.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I would like to apologise for any inconvenience caused.
I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
Dear Client
I would like to apologise for any inconvenience caused.
I responded to you via email in order to best assist you.
Kind regards
Vodacom Consumer Website Team
