RF
Robert F

1 reviews | Active since Jun 2010

09 Jul 2016, 13:02

Vodacom lack of service

<p>I wanted a new contract for a pre-paid number. Already having another contract I've been told I've been moved to the c3d system. However it took 3 weeks and many calls, onlne chats and even visits to the local branch before someone from the 3cd system called me and we finilized the contract for the pre-paid number. I received the phone via courier, phoned ********** and follow their instructions. However, the new contract is now on a new number and NOT on the prepaid number I requesed and was assured many times it would be on. I went to 2 local stores, have been on the phone for more than a hour, been put through from one operator to another, but NOBODY can assist me! It is an error on Vodacoms side and I aspect them to correct it. The local stores assured me if I got the phone through them they could fix the problem in 2 ticks, but since it was bought online they can not help me. I am very frustrated and regret that I ported my number from another service provider.</p>

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2016, 04:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jul 2016, 11:11
Official

Dear Client

I would like to apologise for any inconvenience caused.

I responded to you via email in order to best assist you.

Kind regards

Vodacom Consumer Website Team