MR
Michell R

1 reviews | Active since Mar 2009

03 Dec 2016, 08:07

Vodacom Lack of Service

<p>I have been trying since the 1st of December to find out why my airtime and data bundles have not beem allocated to my phone. </p> <p>I have visited a branch and the gentleman did everything he could to try and help me the problem was still not resolve. I logged a query with Vodacom they rep**** saying the query as been resolved but I still have no airtime or data. </p> <p>I have tried to call the call center and was on the call for 12 minutes and then got cut off and can not vet hold of them. </p> <p>I wouldn't recommend Vodacom on the experiences I been having over the last few months. </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 09:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team