Vodacom lack of full disclosure

I took out Vodacom fibre month to month contract the 2 September 2024. I was told I am receiving a modem which I now have to pay for (R2219.17).

The service ie: connectivity has been an issue since inception. When the wind blows or if it rains or even if you are in a different room the signal drops.

I want to cancel the contract and called the call centre and was told I can cancel but will have to pay the cancellation fee which I queried, as this is a month to month contract. It is the modem fee which is not free of charge. So I am tied to Vodacom for another 9 months as the modem becomes yours only after 12 months. This is misrepresentation. Besides what am going to do with a modem that is locked to Vodacom. I am more than happy to return the modem as I definitely don’t want to pay for it because I am not happy with the service.

I called at 16:13 after chatting to Toni the bot on the 31/12/2024. I spoke to Wandile *** then got transferred to Pheliswua then Akhona in cancellations who gave me the cancellation amount and said she would escalate the query (turnaround 48 hours) and then finally got transferred to Technical department and spoke to Vuysika who made me do a speed test and then said she would call me back after 10 min. That call didn’t happen. The call ended 17:05.

I am still waiting for the manager from the cancellations department to get back to me and the technical department to get back to me.