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marikahanekom M
1 reviews | Active since Dec 2016
21 Jul 2020, 19:44
Vodacom lack of customer service
I have had an account with Vodacom for 15 years and recently noticed that I al not receiving my itemized billing despite paying for it. I have tried calling customer care, been referred to your Bot thats been absolutely useless. I keep being told that I am not the main account holder. Can someone just pls contact me or send me my itemized billing? It is not a big ask! It is tough times but you can certainly assist a loyal client with more than an unhelpful bot!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
22 Jul 2020, 07:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jul 2020, 07:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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marikahanekom M's updateReviewer Update
27 Jul 2020, 22:29A week later and no one has made contact or tried to resolve this. Truly disgraceful!
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marikahanekom M's update27 Jul 2020, 22:29
Reviewer Update
A week later and no one has made contact or tried to resolve this. Truly disgraceful!
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marikahanekom M's updateReviewer Update
29 Jul 2020, 22:07My dad just passed AWay so my phone has been busy, I saw you were trying to reach me. Pls send me the itemized billing i am paying for or try call me again if u must speak to me.
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marikahanekom M's update29 Jul 2020, 22:07
Reviewer Update
My dad just passed AWay so my phone has been busy, I saw you were trying to reach me. Pls send me the itemized billing i am paying for or try call me again if u must speak to me.